General Guidance
Eligibility
If a product transaction applies, eligibility depends on item condition and whether it was used. Some sealed or hygiene-adjacent items may not be returnable.
Time Window
If a return applies, a reasonable request window is typically expected. For clarity, contact us with your order context and the item name.
How to Request
Contact First
Send a message with the item name, purchase context, and the reason for the request. We’ll respond with the appropriate next step.
Shipping & Handling
If a return is approved, shipping responsibility can depend on the scenario. We will clarify instructions in writing.